Welcome to our FAQ section! Below you’ll find answers to common questions about our plants, shipping, and services. Can’t find what you need? Our horticulture team is always happy to help at [email protected].
About Our Products
What types of plants do you specialize in?
We offer a carefully curated selection including flowering plants like Abelia, Aster, and Begonia, edible varieties such as Arugula, Aspabroc, and Beans, and specialty items like our Annual Flower Mix. Our collection balances beauty and practicality for home gardeners.
How do you ensure plant quality?
Every plant is hand-selected by our horticulture team, using strict health criteria. We specialize in shipping-ready specimens that have been acclimated to ensure successful transplantation.
Do you offer seasonal varieties?
Yes! Our Seasonal Shipping Guides recommend plants suitable for your local climate at different times of year. Check product pages for current seasonal availability.
Ordering & Account Information
How do I create an account?
During checkout, simply select “Create Account” to save your information for faster future purchases. We’ll never share your details with third parties.
Can I modify or cancel my order?
Orders can be modified within 12 hours of placement by emailing [email protected]. After processing begins (1-2 days), changes cannot be made due to our hands-on preparation process.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All payments are processed through encrypted systems.
Shipping & Delivery
What shipping options are available?
- Standard Shipping ($12.95): 10-15 day delivery via DHL (Americas/Europe) or FedEx (Asia/Oceania) with full tracking
- Free Shipping: For orders over $50, delivered in 15-25 days via EMS with the same careful packaging
How are plants packaged for shipping?
We use breathable materials, secure potting anchors, and climate-appropriate insulation. Dormant plants may be shipped bare-root to reduce stress. Every package includes our patented soil stabilization system.
Can I track my order?
Yes! You’ll receive tracking information the moment your plants begin their journey. Our system provides updates at each transit point until delivery.
Why don’t you ship to some areas?
Due to agricultural restrictions, we’re currently unable to ship to certain Asian countries and remote islands. The checkout page shows real-time availability for your location.
Returns & Guarantees
What if my plants arrive damaged?
Our 15-day guarantee covers any transit damage. Simply email photos to [email protected] and we’ll send replacements or issue a refund.
How do I return plants?
While we hope you’ll never need to, returns are accepted within 15 days of delivery. Please contact us first – many plant issues can be resolved with our horticulturists’ advice!
Are replacements always available?
If we can’t replace an item due to seasonal unavailability, we’ll offer a comparable substitute or full refund based on your preference.
Plant Care Support
How should I acclimate new plants?
Each shipment includes our detailed Acclimation Guide with species-specific advice. Generally: keep shaded for 2-3 days, water moderately, and avoid fertilizing for the first week.
Can I get gardening advice?
Absolutely! Our horticulturists are available at [email protected] for personalized advice on plant care, pest management, and seasonal tips.
Still have questions? Our team at Deals Petal Inn Store is passionate about helping your garden thrive. Contact us anytime at [email protected]. Happy planting!